If your vacation home has a gas or wood-burning fireplace, we hope you enjoy cozying up to a warm fire during your stay!
Fireplace Season
To ensure safety and proper ventilation, we ask that fireplaces only be used during fireplace season, which runs from November to February.
Firewood
We’ll provide a starter supply of firewood to get you going. (This is for applicable homes only. Please reach out to see if your home is eligible for firewood delivery.) If you need more, just give us a call at 417-779-5880 before noon, and we’ll arrange for same-day delivery. Please don’t take firewood from other cabins, as they may not belong to us.
Firepits
If your property has a firepit, you’ll need to provide your own firewood. You can usually find bundles of firewood at local stores and gas stations.
A Note about Safety
- Please don’t overfill the fireplace or firepit. Two or three sticks of wood at a time are all you need for a lovely ambiance.
- If you have a wood-burning fireplace, please avoid running the AC at the same time. This can pull smoke into the home, which may result in additional charges for smoke removal.
We want you to enjoy the warmth and comfort of a fire while staying safe and respecting the property.
Staying cool
To help your AC unit keep your rental nice and cool, please try to avoid constantly opening and closing exterior doors. This can affect its ability to maintain a comfortable temperature.
Internet & Wi-Fi
Most of our rentals offer internet or Wi-Fi access. However, please keep in mind that we are in a beautiful, wooded area of the Ozarks. The signal strength and speed can vary depending on factors such as weather and location. Wi-Fi may not always support streaming services. We appreciate your understanding!
Important Note: We do not offer refunds or discounts for temporary interruptions in internet, cable, or for broken/missing games.
TV Troubleshooting
If you have any trouble with the TV, please try these simple steps first:
- Make sure all cords are plugged in securely.
- Try changing the input to HDMI 1, HDMI 2, etc.
Important Note: Some rentals do not provide cable to all TVs.
Need Assistance?
If something isn’t working as expected, please try some basic troubleshooting first. You might find helpful information in your online guest guide [link to guide].
If you need further assistance, you can reach us at 417-779-5880 between 8 AM and 5 PM Central Standard Time. We’re often able to help with simple instructions over the phone. If necessary, we can send someone out to assist you. Please note that after-hours non-emergency calls may result in a service fee.